Data recovery process

1. Consultation

• Call 0800 243 996 or 44 (0)1372 741999 for a FREE consultation. If your enquiry isn't urgent, please complete our data recovery quote form.


• A data recovery specialist will discuss your data loss and recommend a method and/or service level that best suits your needs.


• We'll provide a quotation detailing the fixed evaluation fee, a price range for your recovery, and a service contract for you to sign.


• If you're using our in-lab service, you'll need to dismantle the drive and ship this to us.

2. Evaluation of the media

• On receipt of a signed contract, we will undertake a full evaluation. This provides you with further data analysis and insight into the condition of the data being recovered.


• Your Verifile data report will show you what files can be recovered, before you decide whether or not to commit to the full recovery fee.


• These reports are typically delivered within 24 - 48 hours and provide a complete listing of recoverable and non-recoverable files in an easy to search format.


• A fixed price quote for recovery is also provided, together with a second contract to sign.

3. Data recovery

• Once the recovery fee is approved and the second contract signed, the recovery process begins.


• World-class customer service and technical support is available at every stage of the recovery process.


• Our expert engineers will work to complete the recovery within the specific time frame as indicated by the service level you requested.

4. Return of your data

• On completion, we usually recommend that data is returned using external hard drives. However, we can also return the data on other media. Please note, reinstallation instructions are provided and recovered data is encrypted (except home user service).


• The total recovery time varies according to the type of service, and service level, requested:
  
  
  • Within 24 hours for most remote or emergency level recoveries.
  • 2 to 4 days for most in-lab recoveries.